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  1. Low Performance Using USB Type-C Cable to USB Type-A Adapter

    Low USB performance caused by misaligned Type C cable and Type A adapter.*END The USB 3.1 Type-C cable to USB Type-A adapter is not connected right . The arrow on the USB Type-C cable MUST ALIGN with...

  2. Password Protected Unlock Prompt Not Displayed for a WD My Book

    Fix missing unlock prompt on WD My Book by using WD Discovery or WD Drive Utilities.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  3. How to Disable Power Management Settings in Windows

    Disable power management in Windows to stop external drives from disconnecting or sleeping.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Steps to Collect a Software Debug Sample Process on macOS

    Use Activity Monitor to sample a process and save it for support analysis.*END Get a debug Sample Process if a software or app is unresponsive (hangs, spins, or beachballs). Please click to view the...

  5. G-RAID SHUTTLE LED Behavior

    Learn what G-RAID SHUTTLE red LED signals mean and how to fix offline degraded or failed drives with software..*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  6. Wireless Media Drive: Web Browser Compatibility

    Internet Explorer 9, 10 Chrome Firefox Safari Note - you would need Adobe Flash to stream music from your browser

  7. Error Uploading Large Files Using The My Cloud Home Web App

    Fix upload errors for files over 5GB on My Cloud Home by using local access with Finder or Explorer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  8. Error 403 Forbidden When Accessing Dashboard on My Cloud

    "Fix 403 Forbidden error when accessing My Cloud dashboard on local network."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  9. How to Configure an FTP Enabled Device on My Passport Wireless Pro

    Updated Set up My Passport Wireless Pro by connecting Wi-Fi and accessing dashboard for FTP and apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. My Book or other External Drive Not Detected by Network Attached Storage (NAS), Router, DVR, Media Player or My Cloud

    NAS or DVR may not see external drives if the format is not supported.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...