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  1. How to Fix the Solid Red front LED on My Cloud EX2 and My Cloud Mirror

    "."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position: absolute; width: 280px; text-align: left; border...

  2. Steps to Open Files and Media on Mobile App for My Cloud OS 5 and My Cloud Home

    Ways to fix My Cloud mobile app issues when files or media do not display or play correctly. *END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Steps to Quick or Full Factory Restore with SSH on My Book Live and Duo

    Updated Enable SSH and factory reset My Book Live or Duo using IP login and wipeFactoryRestore command.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Mobile App Does Not Load Content for My Cloud Home

    Steps to fix an issue when mobile app does not respond and data is not displayed.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5; -moz-border-radius:4px;...

  5. Acronis True Image for Western Digital Rescue Media Cannot Find WD Network Attached Storage (NAS)

    Fix Acronis True Image Western Digital rescue media cannot find WD NAS with network connection solutions.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  6. Learn Why WD Discovery Cloud Apps Do Not Import All Files and Folders

    WD Discovery apps may skip files with spaces special characters or empty folders during import.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Step to Resolve The Device Owner Rejected Your Request Message on My Cloud OS 5

    Resolve My Cloud OS 5 request rejected error with user deletion and cloud access invitation troubleshooting.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Steps to Do a Quick and Full Restore on a My Book Live and My Book Live Duo

    Follow these steps to perform a Quick or Full Restore of a My Book Live or My Book Live Duo.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Password Protected My Book Not Detected and Unable to Mount on a My Cloud

    Learn why and how to resolve a password protected My Book is not detected on a My Cloud.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. My Cloud Home Video Transcoding Support

    Updated Learn supported video formats and codecs for My Cloud Home and My Cloud Home Duo.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...