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  1. Ixpand™ Wireless Charger Account Change FAQ

    FAQ about the Ixpand Wireless Charger account changes.*END Why is this happening? This was part of a routine update to enhance the user experience. Keep an eye out for future updates. When did this...

  2. Error Uploading Large Files Using The My Cloud Home Web App

    Updated Fix upload errors for files over 5GB on My Cloud Home by using local access with Finder or Explorer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  3. SanDisk SecureAccess: Migrate from v2.0 to v3.0 on Windows

    SecureAccess 3.0 is a fully redesigned password protection and data encryption application which uses a new encryption engine. There is no direct upgrade installation available. You will need to...

  4. Steps to Access Shares of a My Cloud Using The Storage Icon on Windows

    Use Windows Network to open and access My Cloud shares when icon is missing from Storage.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. Wireless Media Drive End of Support

    Wireless Media Drive End of Support Learn about Wireless Media Drive End of Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  6. Steps to Restore Data on an Ixpand Wireless Charger Sync to the Phone

    Learn how to restore files from the Ixpand Wireless Charger Sync to a phone after reset or replacement.*END Restore All Files Open the app. Tap the two-line menu icon. Tap Settings . Tap Restore All...

  7. iXpand Mobile App Supported File Types

    Learn which file types are supported for photos, videos, music and documents on iXpand Mobile App.*END Photos HEIC BMP TIF TIFF JPG PNG XBM ICO TGA Videos MP4 MOV Note: Some MP3 and MOV files may...

  8. Thermal Shut Down Message on My Cloud Home

    Fix My Cloud Home shut down caused by high temperature and learn how to keep it cool and safe.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Learn About Slow Backups with iCloud Photos Turned On using Ixpand Wireless Charger Sync

    Information and details about backing up content with iCloud Photos turned on when using Ixpand Wireless Charger Sync.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  10. Learn About My Cloud OS 5 and My Cloud Home HEIC and HEIF File Format Cannot be Viewed on Some Android Devices

    Updated Why HEIC/HEIF files don’t show on some Android devices & how to view them on My Cloud OS 5 and My Cloud Home..*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...