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  1. How to Download and Install G-RAID Software Utility for G-RAID SHUTTLE

    Download and install G-RAID Software Utility to manage RAID and monitor health on G-RAID SHUTTLE drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  2. How to Install WD Drivers for Windows and macOS for External Drives

    Fix driver issues by updating Windows or macOS for the latest WD SES support.*END Instructions to install WD Drivers on a Windows or macOS machine for your Western Digital External Drive.*END  ...

  3. Third-Party Data Recovery Software for Windows and macOS

    This guide provides information on third-party data recovery software for Windows and macOS users*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Product Activation Required for Acronis True Image for Western Digital

    Fix product activation issues in Acronis True Image for Western Digital by checking drive and reinstalling.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  5. JBOD/JBOF - How to gather logs for support

    Note:   The following log collections instructions also apply to the following Storage Servers; Serv60+8, Serv24-A, and the OpenFlex Data24. Note:  The Ultrastar Serv24, Serv24-A and...

  6. Resolve Internal Drive Not Detected by Windows or macOS Guided Assist

    Fix internal drive detection issues on Windows and macOS with easy troubleshooting steps.*END

  7. My Cloud Models that Support OS 5 Firmware Update

    My Cloud models that support OS 5 firmware update with compatibility matrix and upgrade availability.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  8. EdgeRover End of Support

    Learn about EdgeRover End of Support.*END Support has ended on December 10th, 2022, and we are no longer be supporting the EdgeRover™ software. There no further functional and security updates...

  9. How to Access the My Cloud OS 3 Dashboard

    Use these easy steps to access the dashboard of a My Cloud OS 3.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  10. Fix 'Device Has Already Been Setup' Message on My Cloud Home

    "Fix this error by making sure the correct User is trying to sign in or with a System Erase using the Pin-Reset."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...