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  1. Thumbnail Images Are Not Viewable for My Cloud OS 5 or My Cloud Home

    Thumbnails may not show immediately on My Cloud OS 5 or My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  2. Internal Drive Not Recognized by Third-Party NAS or Enclosure

    Internal drives not recognized by third-party NAS need compatibility and firmware checks for proper detection.*END   Guided Assist #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...

  3. Install aMule P2P App on My Cloud OS 3 Firmware 2.21.126 or Lower

    aMule app can be installed on My Cloud OS 3 to download and manage P2P files through the web.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. External USB Drive Will Not Mount, Not Seen or Detected by a My Cloud

    Fix My Cloud external USB drive not detected by checking cables, ports, or formatting.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. How to Move Drives to a New G-RAID SHUTTLE Chassis

    How to move drives safely to a new G-RAID SHUTTLE chassis without losing data.*END G-RAID SHUTTLE is a multi-bay RAID unit with removable drives. This allows the drives and the chassis to be replaced...

  6. Steps to Configure Router to use Google Public DNS Servers

    Updated Configure My Cloud with Google Public DNS by updating router settings and rebooting.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  7. Steps to Turn Off and On Content Transcoding on My Cloud OS 5 PR2100 and PR4100

    Learn to turn content transcoding off and on for better video playback on My Cloud OS 5 PR2100 and PR4100.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. How to Collect My Cloud System Logs

    Capture My Cloud error screenshots and save logs to send with support requests.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  9. Install and Configure Plex Media Server on My Passport Wireless Pro

    Updated Guide to install and set up Plex Media Server on My Passport Wireless. *END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  10. My Book Duo LED and Fan Remains On After Computer Shutdown

    Updated My Book Duo fan and LED stay on in standby until powered off manually after computer shutdown.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...