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  1. How to Recover Time Machine Backups using macOS Recovery Mode

    Learn how to recover Time Machine backups using macOS Recovery Mode.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  2. Learn How to Measure the Temperature of a Drive

    Updated Check drive temperature to protect performance and prevent damage or data loss.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Frequently Asked Questions About Your Western Digital Account

    Updated "Western Digital Account offers secure single sign-in for My Cloud OS 5 My Cloud Home and WD Cloud products."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  4. WD Security Cannot Unlock a Drive on macOS 10.14 Mojave

    Learn why WD Security may fail to unlock a drive on macOS 10.14 Mojave and how to resolve the issue.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  5. ibi: Uninstall and Remove Desktop App on Windows

    Updated Uninstall and remove ibi desktop app from Windows as support ended in June 2023 for all users.*END Important! Please make sure show hidden files and folder is enabled. For more information please...

  6. My Cloud Home New Drive Device Offline Configuration and Setup Troubleshooting Guided Assist

    Updated Troubleshoot new My Cloud Home offline by checking LED and ensuring connection to an active internet router port.*END

  7. Learn How to Resolve the External Drive Fatal Hardware Error Message on Windows

    Updated Fix Fatal Hardware Error on External Drive in Windows with USB Checks, Drive Tools, and Recovery Options.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Steps to Turn On SMB 1.0 CIFS File Sharing Support for My Cloud, My Cloud Home, My Passport Wireless and Legacy NAS Products

    "Learn why File Sharing stopped working afer an update to Windows 10 and how to fix with a change to CIFS SMB v1.0."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  9. iOS 16 Auto Backups for My Cloud OS 5, WD Cloud OS 5, and My Cloud Home

    Updated iOS 16 auto backups sync iPhone photos to My Cloud OS 5 WD Cloud OS 5 and My Cloud Home for data security.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  10. Can't Connect or Device Offline After Inserting a Replacement Hard Drive For My Cloud Home Duo

    Solutions for device becoming offline after replacing the hard drive.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...