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  1. Unable To Access Content on My Passport Wireless SD Card Using Mobile App

    My Passport Wireless SD card content cannot be accessed via Mobile App support ended December 2024.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  2. G-RAID and G-SPEED SHUTTLE Supported Operating Systems

    Updated Check supported Windows and macOS versions for G-RAID and G-SPEED SHUTTLE drive compatibility.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Feature Differences Between WD Software for External Drives

    Updated Feature comparison of WD Security, WD Drive Utilities, and WD Discovery for external drive support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  4. External Drive Error Code 28 Driver For This Device is Not Installed on Windows

    Fix Error Code 28 when Windows does not install a driver for an external Western Digital drive.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  5. My Cloud OS 5 and My Cloud Home Western Digital Account Login Failure on iOS and Android Mobile App

    My Cloud OS 5 and Home apps need latest version to log in with Western Digital Account on mobile.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. Steps to Resolve a Disconnected Mapped Network Drive with a (Red X) on Windows 11 or 10

    Updated Fix red X on mapped network drives in Windows 10 or 11 by remapping drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  7. Steps to Enable and Configure Services on My Cloud Home

    My Cloud Home supports Dropbox imports, Plex media, Sonos streaming, and ElephantDrive backups.*END My Cloud Home has features to: Import files from Dropbox. Stream music using Sonos. Manage files...

  8. Learn Why My Passport Wireless Does Not Charge While in Use and Connected to the Power Source

    My Passport Wireless only charges battery when turned off or in limited access mode.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  9. Learn How to Turn Off Remote Cloud Access on a My Book Live and My Book Live Duo

    Updated Disable remote access in My Cloud dashboard using simple settings steps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  10. Pin Reset and System Erase a My Cloud Home Guided Assist