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  1. Ultrastar Serv24/Serv24-HA - How to gather logs for support

    Ultrastar Serv24, Ultrastar Serv24-HA 1) Log-in to the Web UI. Note:   To find the BMC IP address in Linux run "ipmitool lan print" or "ipmitool lan print 8" from a cli terminal.  For...

  2. Safepoint and Remote Backup Compatibility Matrix for My Cloud OS 3

    Updated Guide to My Cloud OS 3 Safepoint and Remote Backup Compatibility.*END EOS_OS3_B #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  3. My Passport Ultra (USB-C) Lower Than Expected Operating Speeds

    Updated My Passport Ultra runs slow if not connected to a USB 3.1 port with correct cable alignment.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Sansa View Support Information

    Sansa View support information Capacities 32GB, 16GB, 8GB  Downloads -  User Manual -  Firmware Update  ( latest version 01.03.02) Videos - How to videos for Sansa players...

  5. Missing HEIC and HEIF Thumbnails for My Cloud OS 5 and My Cloud Home

    Updated HEIC and HEIF thumbnails may not appear on My Cloud OS 5 and My Cloud Home apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  6. Wireless Flash Drive: WiFi Availability and Battery Charging

    When the Wireless Flash Drive is connected to a computer the Wi-Fi radio will not be active and access to the device via Wi-Fi will be disabled.  The Wireless Flash Drive can...

  7. Wireless Flash Drive: Change Drive Network Name (SSID)

    1. In the Wireless Flash drive app, select SanDisk Flashxxx . 2. Tap the gear in the lower right to open settings. 3. Tap on Network Name . 4. Set your SSID.

  8. Wireless Flash Drive: MAC Address Location

    For iPhone/ iPad/ iPod touch Product information including MAC Address is found in the Settings > About > Drives ' drivename ' menu. For Android TM devices Product information including MAC...

  9. My Passport Wireless with Moto G3 and G4 Android 6.0.1 Cannot Connect to WiFi

    Moto G3 and G4 with Android 6.0.1 cannot connect to My Passport Wireless WiFi but LAN access still works .*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  10. WD Sentinel DX4000 & RX4100: Incompatible Drive

    Fix Incompatible Drive Error on WD Sentinel with Firmware or Drive Enabler.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...