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  1. PrivateAccess Vault Not Accessible With Known-Good Password After Upgrade From SanDisk SecureAccess

    This article explains PrivateAccess: Vault Not Accessible With Known-Good Password After Upgrade From SanDisk SecureAccess.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  2. My Passport Wireless Pro Cannot Reconnect to a WiFi Network Due to Password Restrictions and How to Fix

    Updated My Passport Wireless Pro may not reconnect if WiFi password includes special characters.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. U3 Launchpad: Uninstall and Remove on macOS

    WARNING: The Cruzer Utility does NOT support Mac OS 10.6 or higher. An option would be to use a PC to uninstall U3  or Mac OS version 10.5 and below. STEP 1 -  Back up all...

  4. How to Configure an FTP Enabled Device on My Passport Wireless Pro

    Updated Set up My Passport Wireless Pro by connecting Wi-Fi and accessing dashboard for FTP and apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. Steps to Resolve Clip Sport, Jam, and Voice MP3 Player Memory Full Message

    Learn how to resolve the Memory Full Message on a Clip Sport, Clip Jam and Clip Voice MP3 Player.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5;...

  6. Smart TVs, Printers, Scanners, IP Cameras, Media Players and Sound Systems Cannot Connect to My Cloud OS 5

    "Many Smart TVs, scanners and printers need to use older versions of NTLM and SMB to connect which require a settings change on My Cloud OS 5."*END #dhtmltooltip{ font-family: "Lucida Grande"...

  7. Steps to Create and Manage Albums for My Cloud OS 5 and My Cloud Home

    Create slideshows, photo collections, set album covers and give descriptions to photos for My Cloud OS 5 and My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  8. Ultrastar Data60/Data102/Serv60+8 – LSIGet 052020 (May2020) and ScrutinyCLI version 26.0.0.0 causes IOM Expander crash and enclosure storage outage

    Purpose/Background:  Running ScrutinyCLI version 26.0.0.0 from the command line non-interactively will cause a general exception expander crash. LSIGet version 052020 also has this problem...

  9. XBox and PlayStation Compatibility with WD External Drives

    Setup an external drive to work with an xBox or PlayStation system.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  10. Wireless Flash Drive: Mobile App Not Responding

    Follow these steps to clear any temporary condition that may cause the app to freeze. iPhone, iPad or iPod touch: 1. Double tap the Home button and in the task bar. 2. Touch the Wireless Flash Drive...