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  1. How to Open Unsupported Files On My Cloud Home

    Use third-party apps to open files that the main app does not support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  2. USB Drive Capacity is Not Added to the Total Capacity of a My Cloud OS 5

    Updated Learn why external USB drives do not add to My Cloud OS 5 overall capacity like in My Cloud OS 3.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Steps to Fix 'No Internet Connection' Message on My Passport Wireless Pro

    Updated Mobile may show no internet if connected to VPN or carrier instead of Wi-Fi.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  4. There is No Power or Drive LED on a 3.5" External Desktop Drive

    Updated Some 3.5 inch WD desktop drives do not have a power or drive activity light.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  5. Learn the Differences Between a Network Modem, Switch, and Router

    Understand the differences between modems, routers, and switches in a home network setup.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. Learn About the Upgrading Message in the My Cloud OS 5 Web and Mobile App

    Updated Upgrading message in My Cloud OS 5 appears after firmware update; access returns after upgrade completes.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  7. Learn How to Setup a Network Uninterruptible Power Supply (UPS) on a My Cloud

    Updated My Cloud Master automatically shuts down slaves when UPS battery reaches low percentage using USB.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  8. JBOD/JBOF - How to gather logs for support

    Note:   The following log collections instructions also apply to the following Storage Servers; Serv60+8, Serv24-A, and the OpenFlex Data24. Note:  The Ultrastar Serv24, Serv24-A and...

  9. Resolve an External Drive Power Adapter LED Blinks and Flashes

    Learn why the power adapter of an external desktop drive red and green lights blink and flashes. Use the steps to resolve it.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid...

  10. Large Data Transfer Best Practices For My Cloud Home

    Updated Learn large data transfer best practices for My Cloud Home with network router and computer optimization tips.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...