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  1. User Guide and FAQ for My Passport (Works with PlayStation 4)

    Updated Guide for using My Passport with PS4 including setup, file formats, and safe removal steps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. Wireless Flash & Media Drive: Access Denied when Transferring Photos or Videos

    Follow the below steps to enable the SanDisk s App to access your mobile device. 1. From your mobile device, go to Settings > Privacy > Photos . 2. Locate Flash Drive and make sure it is set to...

  3. Password Protected External Drives Cannot be Unlocked on an ARM Computer

    Updated WD Security and WD Discovery not supported on ARM computers causing unlock issues.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  4. Steps to Resolve Error Preparing the Time Machine Disk and Couldn't Unmount Disk on macOS

    Fix Time Machine error on macOS by erasing disk and setting backup to manual.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  5. Wireless Flash Drive: Supported File Types

    The media drive supports whatever your mobile device can play natively. The wireless flash drive does not convert or optimize the content that you save on the Drive. It merely stores and streams...

  6. Wireless Flash Drive: Play iTunes Content

    You can use the Wireless Flash Drive app to play music, movies, and TV shows you've purchased on iTunes. To play iTunes content: 1. Make sure your mobile device is synced with iTunes: On your mobile...

  7. PrivateAccess Vault Not Accessible With Known-Good Password After Upgrade From SanDisk SecureAccess

    This article explains PrivateAccess: Vault Not Accessible With Known-Good Password After Upgrade From SanDisk SecureAccess.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  8. WD_BLACK AN1500 NVMe SSD ADD-IN-CARD: Not Autodetected When Replacing Previous PCIe Card In The Same PCIe Slot

    This answer explains the solution for when WD_BLACK AN1500 NVMe SSD ADD-IN-CARD is not autodetected when replacing previous PCIe card in the same PCIe slot.*END #dhtmltooltip{ font-family: "Lucida...

  9. Wireless Flash Drive: microSDXC Compatibility

    If your Wireless Flash Drive shipped with a 64GB microSDXC card, 64GB and larger cards can be used without any modification If your Wireless Flash Drive shipped with a 16GB or 32GB...

  10. Wireless Flash Drive: View Firmware Version

    To verify if the latest firmware is installed on your SanDisk Wireless Flash Drive, follow these steps: 1. Launch the SanDisk Wireless Flash Drive app. 2. Select the drive from the applications home...