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  1. Learn about My Passport Wireless, Pro Button and LED Behavior

    Details about LED colors and buttons on My Passport Wireless and My Passport Wireless Pro.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. Missing HEIC and HEIF Thumbnails for My Cloud OS 5 and My Cloud Home

    Learn how thumbnails are created during the mobile app backup process for My Cloud OS 5 and My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  3. Anti-Virus Essentials Scan Doesn't Complete on a My Cloud

    Learn why Anti-Virus Essentials hangs or won't complete on a My Cloud.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5; -moz-border-radius:4px;...

  4. My Cloud Home is Not Seen Under Windows Storage

    Updated Learn why the My Cloud Home is not detected under Windows Storage and requires the web or mobile app for private user space access.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px...

  5. Link to a URL Steps to Resolve My Cloud Home Google Photos Third-Party App Does Not Import All Video Content After Initial Sync

  6. My Cloud Home Third-Party App IFTTT End of Support

    Learn about My Cloud Home Third-Party App IFTTT End of Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  7. GoPro Camera Not Detected on My Passport Wireless Pro

    Learn how to fix usb 2.0 not detected when GoPro is connected to My Passport Wireless Pro.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  8. Mobile App Does Not Load Content for My Cloud Home

    Steps to fix an issue when mobile app does not respond and data is not displayed.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5; -moz-border-radius:4px;...

  9. Steps to Resolve Windows Backup Configuration Error The Specified Network Location Cannot Be Used on a My Cloud Home

    Learn why Windows Backup may fail if it is not configured correctly. Samba is required when mapping to the public folder.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  10. Fix Public Share Prompts for Password 'Access Denied' on My Cloud

    Learn how to change user access in the Dashboard on My Cloud to fix 'Access Denied' message.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5; -moz-border-radius:4px;...