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  1. Composable Infrastructure - How to gather logs for support

    Composable Infrastructure Note:  Users may choose either of the available methods to obtain the Chassis ID/Storage Device ID and the logs, per their convenience.  In order to gather the...

  2. Ultrastar Data60/Data102/Serv60+8 - Identifying Components Within the Enclosure

    Purpose/Background:  This article provides instructions and commands on how to set the identification bit On or Off (0 = OFF | 1 = ON) for different component within the enclosure. The following...

  3. RAID Levels Supported with Western Digital Products

    Updated Learn how different RAID levels can provide data protection.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  4. Steps to Turn on External Drive Encryption for Windows using BitLocker

    Updated Turn on Windows Bitlocker to make it unreadable to unauthorized people.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  5. WD Customer Portal Password Policy and Security Best Practices

    Learn about WD Customer Portal password and username requirements when creating an account.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. Information and Support for Serial ATA, EIDE Drive Jumper Settings

    Updated Learn about new and legacy drive jumper settings support.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  7. Learn About Warranty Replacement on OEM Drives Sold in Non-Western Digital Systems

    Information and details about the warranty on drives from non Western Digital systems.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  8. Warranty Policy and Online Warranty Services for WD Products

    Warranty Policy and Online Warranty Services for WD Products Please refer to Western Digital Warranty Policy for detailed warranty information. The following online warranty services are available to...

  9. Learn How To Recover Data from a Drive, Obtain a Circuit Board, Repair a Drive, or Find Data Recovery Partners

    Updated Learn the best ways to setup an external drive to avoid damaging it due to bad airflow, moisture, or moving the device.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  10. Advanced Replacement Drives Warranty Length is Shorter than Original Product

    Updated Advanced Replacement drive's warranty period is extended to the original drive's length once received.*END Advanced Replacement drives are shipped with a 90-day warranty. They carry the rest of the...