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  1. My Passport Wireless Cannot Be Discovered or Accessed from the Mobile App Using a Public Hotspot

    How to resolve the issue of My Passport Wireless not being accessible through the mobile app when using a public hotspot by reconnecting to the My Passport Wireless private network instead of...

  2. Camera Info and Location Missing from Picture Details in My Cloud Home Mobile App

    Geo-location and camera info are supported only for content added to My Cloud Home using mobile app's 'add photo' or 'auto backup' feature.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...

  3. Android Google Play Store Device Isn't Compatible With This Version Message on a My Cloud OS 5 and My Cloud Home

    Information and details on what do do when you get the message of Android Google Play Store Device Isn't Compatible With This Version when using a My Cloud OS 5 or My Cloud Home mobile app.*END...

  4. RAID Levels Supported with Western Digital Products

    Learn how different RAID levels can provide data protection.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  5. Steps to Turn on External Drive Encryption for Windows using BitLocker

    Turn on Windows Bitlocker to make it unreadable to unauthorized people.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  6. WD Customer Portal Password Policy and Security Best Practices

    Learn about WD Customer Portal password and username requirements when creating an account.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Information and Support for Serial ATA, EIDE Drive Jumper Settings

    Learn about new and legacy drive jumper settings support.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  8. Learn About Warranty Replacement on OEM Drives Sold in Non-Western Digital Systems

    Information and details about the warranty on drives from non Western Digital systems.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Warranty Policy and Online Warranty Services for WD Products

    Warranty Policy and Online Warranty Services for WD Products Please refer to Western Digital Warranty Policy for detailed warranty information. The following online warranty services are available to...

  10. Learn How To Recover Data from a Drive, Obtain a Circuit Board, Repair a Drive, or Find Data Recovery Partners

    Learn the best ways to setup an external drive to avoid damaging it due to bad airflow, moisture, or moving the device.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...