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  1. Learn Why NAS Mode Cannot Charge USB Devices Requiring 1 AMP or More on My Passport Wireless

    Updated Find out why My Passport Wireless NAS mode cannot charge USB device requiring 1 AMP or more.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. Resolve WD Drive Utilities Current Configuration Unknown Message with a My Book Duo

    Updated Information and solution for a Current Configuration Unknown message in WD Drive Utilities software when used with a WD My Book Duo.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  3. Uninstalling WD Sync from macOS

    Updated How to uninstall WD Sync from macOS computer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position...

  4. Resolve a Corrupted or Missing iTunes Libraryitl File on a My Cloud

    Updated Learn how to resolve a corrupted or missing iTunes Library.itl file when using a WD My Cloud.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. My Passport Wireless Cannot Be Discovered or Accessed from the Mobile App Using a Public Hotspot

    Updated How to resolve the issue of My Passport Wireless not being accessible through the mobile app when using a public hotspot by reconnecting to the My Passport Wireless private network instead of...

  6. How to Fix WebDAV Over SSL Connection on My Cloud OS 3 With Windows 10 or 11

    Updated Learn how to fix the WebDAV SSL connection issue on Windows by using third-party apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Camera Info and Location Missing from Picture Details in My Cloud Home Mobile App

    Updated Geo-location and camera info are supported only for content added to My Cloud Home using mobile app's 'add photo' or 'auto backup' feature.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...

  8. Link to a URL ImageMate All-in-One & Multi-Card Reader User Guide

  9. Composable Infrastructure - How to gather logs for support

    Composable Infrastructure Note:  Users may choose either of the available methods to obtain the Chassis ID/Storage Device ID and the logs, per their convenience.  In order to gather the...

  10. Data60/Data102/Serv60+8 - OOBM (out-of-band management) details are missing after firmware update

    Purpose/Background:  OOBM firmware details missing in SES page 7h or wddcs rcli “show enc” after enclosure firmware update. Applies to: SEP Firmware OOBM Firmware 2040-014 2.3.8