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  1. Steps to Turn Off and On Content Transcoding on My Cloud OS 5 PR2100 and PR4100

    Learn more about Transcoding and how to Turn On and Off it on My Cloud PR series.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  2. Differences between System Only, Quick, and Full Restore for My Cloud OS 3

    System Only Restore in My Cloud OS 3 retains system settings without affecting user data, while Quick Restore removes user data and applications for a faster reset, and Full Restore erases all data...

  3. Steps to Resolve Cannot Access My Cloud OS 5 Dashboard (HTTP ERROR 429)

    Learn why cannot access My Cloud OS 5 dashboard, get HTTP Error 429 and how to resolve it.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Thumbnails May Not Show On Some Files on My Cloud OS 5 and My Cloud Home

    Learn why thumbnails are not displayed for renamed images on My Cloud OS 5 or My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. Windows Computer Does Not Boot with an External USB Drive Connected

    Instructions on why a computer won't boot with an external drive connected and how to fix the issue.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  6. Photos and Images Not Shown in the Photos Tab in My Cloud OS 5 and My Cloud Home Apps

    Learn about supported file and resolution types for the best viewing experience on the My Cloud OS 5 and My Cloud Home Web and Mobile Apps.*END .panel,.panelcollapsed { background:#eee; width:99%;...

  7. USB Drive Capacity is Not Added to the Total Capacity of a My Cloud OS 5

    Learn why attaching an external USB drive does not add to the overall capacity of a My Cloud OS 5 like it does in My Cloud OS 3.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  8. Resolve the Disk Failure Error on a My Cloud Home Duo

    Steps to resolve a disk failure message on a My Cloud Home Duo.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  9. Acronis True Image for Western Digital Cannot Boot From External Drive After Cloning a Bootable Image

    Learn why it is not possbile to boot from an external USB drive after cloning a boot image using Acronis True Image for Western Digital.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  10. Quota Amount is Invalid on My Cloud

    "How to set the correct number for a user quota setting on My Cloud."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...