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  1. USB Drive Capacity is Not Added to the Total Capacity of a My Cloud OS 5

    Learn why attaching an external USB drive does not add to the overall capacity of a My Cloud OS 5 like it does in My Cloud OS 3.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  2. Acronis True Image for Western Digital Cannot Boot From External Drive After Cloning a Bootable Image

    Learn why it is not possbile to boot from an external USB drive after cloning a boot image using Acronis True Image for Western Digital.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  3. Steps to Install and Use My Cloud OS 5 Camera Backup App

    Learn how to install and use the Camera Backup app of a My Cloud OS 5.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  4. Twonky Video Thumbnails Not Displayed on My Cloud OS 5

    Learn why Twonky does not show thumbnails for video files and how to resolve it..*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. Cache for Internal Drives

    Learn why higher cache sizes can allow a drive to perform faster.*END memory comes in sizes from 2MB to 512MB. It is the data buffer between the hard drive and the platters where data is stored for a...

  6. No Internet Access Message on My Cloud OS 5

    Learn how to use NSlookup, ping and traceroute to verify the connection to the internet on My Cloud OS 5.*END    

  7. Data60/Data102/Serv60+8 - OOBM (out-of-band management) details are missing after firmware update

    Purpose/Background:  OOBM firmware details missing in SES page 7h or wddcs rcli “show enc” after enclosure firmware update. Applies to: SEP Firmware OOBM Firmware 2040-014 2.3.8

  8. Duplicate Files And Folders in Cloud Services on My Cloud Home

    Learn why duplicate files and folders are seen on a My Cloud Home when using Dropbox, and Google Drive.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  9. Extreme Pro 256 GB CFCard Full Format and Refresher for Windows

    Learn how to revover the full capacity of an Extreme Pro 256 GB CFCard using a special format and refresher on Windows.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid...

  10. Paragon NTFS System Extensions Blocked on macOS High Sierra 10.13 and Higher

    Learn How to Resolve the Issue When Getting Paragon NTFS System Extensions Blocked.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...