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  1. Windows File Backup Does Not See a My Cloud, My Cloud Home, or Network Drive

    Learn why Windows File Backup does not see a My Cloud, My Cloud Home, or Network Drive as a backup target.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  2. Acronis True Image for Western Digital Cannot Boot From External Drive After Cloning a Bootable Image

    Learn why it is not possbile to boot from an external USB drive after cloning a boot image using Acronis True Image for Western Digital.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  3. Low Performance Using USB Type-C Cable to USB Type-A Adapter

    How to resolve the issue of a My Passport Ultra (USB-C) not being detected by a computer.*END The USB 3.1 Type-C cable to USB Type-A adapter is not connected right .   The arrow on the USB...

  4. WD Sentinel DX4200: Add Unsupported Hard Drives

    This article explains how to how to add hard drives taht are not on the support list.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. Cache for Internal Drives

    Learn why higher cache sizes can allow a drive to perform faster.*END memory comes in sizes from 2MB to 512MB. It is the data buffer between the hard drive and the platters where data is stored for a...

  6. Extreme Pro 256 GB CFCard Full Format and Refresher for Windows

    Learn how to revover the full capacity of an Extreme Pro 256 GB CFCard using a special format and refresher on Windows.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid...

  7. Data60/Data102/Serv60+8 - OOBM (out-of-band management) details are missing after firmware update

    Purpose/Background:  OOBM firmware details missing in SES page 7h or wddcs rcli “show enc” after enclosure firmware update. Applies to: SEP Firmware OOBM Firmware 2040-014 2.3.8

  8. My Cloud Home Duo Offline and LED Solid White After Changing RAID Modes

    Learn why changing RAID Modes on a My Cloud Home Duo causes the LED to be solid white and device offline.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  9. Learn About Not Secure or Certificate Errors When Accessing the Dashboard of a My Cloud

    Learn how to fix a not secure or cetificate error in a web browser when accessing the dashboard of a My Cloud.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  10. Steps to Resolve My Cloud OS 5 Cloud Access Failed Message

    Learn how to solve Cloud Access Failed message on a My Cloud OS 5.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...