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  1. External USB Drive or Memory Card Capacity and Size is Smaller Than What It Should Be

    Learn why and external drive shows a smaller capacity or space available for storage that what is listed in the operating system or on the label.*END #dhtmltooltip{ font-family: "Lucida Grande"...

  2. How to Fix 'Unknown' Date When Sorting Photos on My Passport Wireless Mobile App

    Fix photo date showing as Unknown on My Passport Wireless Mobile App by checking EXIF data.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Learn the Differences Between a Network Modem, Switch, and Router

    Understand the differences between modems, routers, and switches in a home network setup.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Steps to Resolve Access to the PrivateAccess Vault is Slow or Not Responding

    Learn why PrivateAccess Vault is slower than normal and how to fix it.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  5. Memory Card Video Storage Capacity in Minutes

    Learn about how many video storage minutes a SanDisk memory card can hold.*END Memory Card Video Storage Capacity in Minutes The number of video storage minutes for SanDisk memory cards. Video...

  6. How to Search Images Using Image Tags on My Cloud OS 5 and My Cloud Home Web and Mobile Apps

    Updated Search My Cloud OS 5 and My Cloud Home images using automatic image tags in web and mobile apps guide.*END The Web and Mobile Apps can be searched using image tags (image recognition). Important...

  7. WD Purple microSD Card Health Monitoring

    Learn about WD Purple microSD Card Health Monitoring.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position...

  8. Policy for Replacing Circuit Board or Parts for an Internal Drive

    WD does not sell circuit boards and does not provide help to remove parts from the drive.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Ixpand Sync End of Support

    Learn about Ixpand Sync End of Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position: absolute;...

  10. Learn About the Upgrading Message in the My Cloud OS 5 Web and Mobile App

    Updated Upgrading message in My Cloud OS 5 appears after firmware update; access returns after upgrade completes.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...