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  1. Steps to Collect System Logs Using SSH Command Line on My Cloud

    1. Collect My Cloud system logs using SSH and download systemlogs.zip from the Public folder.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. Steps to Remove a USB Share Index on My Cloud OS 5

    Updated Steps to delete USB share index on My Cloud OS 5 using dashboard and turning mobile and web access off.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  3. Steps to Find Out if a Network Router Supports UPnP

    Learn if the router supports UPnP which can allow devices to see each other on the network.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Steps to Manually Update My Cloud OS 3 to My Cloud OS 5

    Learn how to manually update the My Cloud OS 3 firmware in dashboard before upgrading to My Cloud OS 5.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  5. Resolve the WD Discovery Not Supported Message

    Instructions and information about how to resolve the WD Discovery Not Supported message.END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. How to Install WD Drivers for Windows and macOS for External Drives

    Updated Fix driver issues by updating Windows or macOS for the latest WD SES support.*END Instructions to install WD Drivers on a Windows or macOS machine for your Western Digital External Drive.*END  ...

  7. Connection Status, Types and Definitions of WD Cloud OS 5

    There are three connection types that can change based on network setup which are, Local, Direct, and Relay.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Connection Status, Types and Definitions of WD Cloud OS 5

    Updated WD Cloud OS 5 connection status types and definitions explain local direct relay network configurations.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  9. Perform File Backup and Restore to External Drive Using Acronis True Image for Western Digital

    Updated Learn how to use Acronis True Image for Western Digital to back up and restore files, folders, and full disk images.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  10. Western Digital Dashboard End of Support

    Western Digital Dashboard no longer supported use Kitfox or SanDisk Dashboard. *END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...