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  1. Wireless Flash Drive: Manual Firmware Update

    NOTE: The SanDisk Wireless Flash Drive has TWO separate firmware versions. One for Wireless Flash Drives that shipped with 16GB or 32GB capacity and one for Wireless Flash drives that ship with...

  2. Power Adapters for SanDisk Products

    Information and details about what power adapters SanDisk drives use.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  3. How to Update SanDisk Clip Jam Firmware to 1.16 & 0.02E Update

    Update SanDisk Clip Jam firmware to enable latest features.*END Follow these steps to download and update the firmware SanDisk Clip Jam. Go to Settings --> System Settings --> Info . Note the...

  4. My Book and My Book Duo 6 TB and Higher Capacities Not Detected or Cannot be Accessed on Windows or macOS

    Fix My Book not spinning up by reconnecting power and USB directly after computer restart.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. U3 Launchpad End of Support

    Learn about U3 Launchpad End of Support.*END U3 Launchpad has reached end of life. SanDisk began phasing out support for U3 Technology in late 2009. U3 was originally developed to enable downloading...

  6. Steps to Play Movies and Music on a SanDisk Phone Drive and iXpand USB Drive with Memory Zone 4.0

    Steps to Play Movies and Music on a SanDisk Phone Drive and iXpand USB Drive with Memory Zone 4.0 Learn how to play movies and music located on a SanDisk Phone Drive and iXpand USB Flash drive using...

  7. Wireless Flash Drive: microSDXC Compatibility

    If your Wireless Flash Drive shipped with a 64GB microSDXC card, 64GB and larger cards can be used without any modification If your Wireless Flash Drive shipped with a 16GB or 32GB...

  8. Ixpand Wireless Charger Sync LED Behavior

    Learn about Ixpand Wireless Charger Sync slow, fast and no blinking LED behavior.*END LED Behavior System Condition No LED Power is off Not charging Solid Purple (Not Blinking) Phone charging Solid...

  9. How to Collect Software Logs in Windows and macOS

    Updated Collect and compress WD software logs on Windows or macOS for support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  10. Wireless Media Drive: WiFi Connection Drops on Android

    Mobile devices running Android 4.3 or higher may have issues maintaining connection to some WiFi networks. As a work around we can disable auto network switching. Disabling this option will...