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  1. Third-Party App Dropbox Import Fails to Complete on WD Discovery

    WD Discovery Dropbox import fails when folders are renamed during file transfer. *END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  2. Not Enough Free Space Message when Transferring Files Larger than 4TB

    Updated "Format drive to exFAT, HFS+, APFS, or NTFS to move files larger than 4GB."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  3. SSD Endurance and Wear Information

    Details and information about SSD wear, endurance and how to check the life remaininig on a solid state drive.*END SSD Endurance and Wear Information Information about Solid State Drives (SSD) and...

  4. Steps to Collect My Book Live and My Book Live Duo System Logs

    Collect system logs from My Book Live or Duo using the dashboard and save to a computer. #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. Setup and Placement for 3.5" External Desktop Drives and My Cloud Products

    Set up My Cloud and external drives upright with space and ventilation to avoid overheating.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. LED Behavior of the PRO-BLADE TRANSPORT

    Learn about the LED behaviors and conditions of the PRO-BLADE TRANSPORT.*END The table below shows the LED behavior of the PRO-BLADE TRANSPORT. Behavior Color System Condition Status No LED None...

  7. My Cloud Home Duo Offline and LED Solid White After Changing RAID Modes

    My Cloud goes offline after RAID mode change due to old device ID linkage.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  8. SanDisk Ultra 3D SSD Warranty Period Change

    Details about the March 2018 warranty change for SanDisk Ultra 3D SSD.*END The warranty for the SanDisk Ultra 3D SSD has gone from 3 to 5 years. This change affects drives as of March 2018. Products...

  9. Learn About WD Elements SE External Drive Size Differences

    WD Elements SE Drive Sizes Explained with Features, Transfer Speeds, Compatibility, and Warranty Info.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  10. Instructions to Reset a SanDisk MP3 Player

    Instructions to resolve issues with a SanDisk MP3 Player.*END Reset a SanDisk MP3 player if it is freezing or not turning on. This will clear any temporary condition that may cause the player to...