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  1. Setting Up My Cloud Home

    Guide to set up a My Cloud device for the first time or after it has been reset to factory settings*END

  2. SanDisk SecureAccess: Migrate from v2.0 to v3.0 on macOS

    SecureAccess 3.0 is a fully redesigned password protection and data encryption application which uses a new encryption engine. There is no direct upgrade installation available. You will need to...

  3. ibi: Offline After System Erase or 60 Second Pin Reset

    ibi has a solid white LED (not blinking) but is offline when performing a setup after System Erase or 60+ Second Pin Reset has been done. Your ibi account may still be associated with the...

  4. Internal Drive Not Recognized by Third-Party NAS or Enclosure

    How to troubleshoot an Internal Drive Not Recognized by NAS or a 3rd party enclosure.*END   Guided Assist #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  5. How to Fix exFAT Data or File Corruption on My Passport Wireles

    Learn about the reliablity of exFAT filesystem.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position...

  6. USB Interface Standards and Theorectical Speeds

    Information about different types of USB interfaces and what speeds should be expected.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Steps to Collect PrivateAccess Debug Logs

    Instructions to create Privateaccess debug logs and send them to technical support for analysis.*END Steps to Collect PrivateAccess Debug Logs #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...

  8. How to Change External Drive Letter Assignment on Windows Guided Assist

    Steps to change drive letter assigment on a Windows computer."*END

  9. Learn About The ArmorLock Recovery Key

    How to use the ArmorLock Recovery Key to restore access or transfer ownership.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  10. Migrate From My Cloud OS 3 to OS 5

    Learn about the migration to My Cloud OS 5 and its feature updates.*END The My Cloud OS 5 update features:   Need more help? Latest security updates. New Mobile and Web App. New Cloud Access...