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  1. Steps to Collect and Turn On Extended Logging on My Cloud

    How to collect and turn on extended logging on My Cloud to provide futher details to Technical Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  2. Shut Down or Reboot My Cloud Home

    Updated Learn how to shut down or reboot My Cloud Home from the web or mobile.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  3. Steps to Resolve WD Discovery Drive is Read-Only Message

    Instructions to resolve the an attached drive is read-only message in WD Discovery software.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. G-RAID Driver Release Notes

    Learn about the changes using these release notes for the G-RAID Driver.*END macOS G-RAID DEXT Driver 21.1.0 (7/9/2023) M3 macOS Compatibility. Security Enhancements. PromiseSTEX 6.2.16 (5/26/2021)...

  5. Learn About Active Directory Requirements for My Cloud

    Learn about Active Directory features and limitations on a My Cloud.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  6. Invalid Remote Backup Password Message on My Cloud OS 5

    Learn about the invalid remote backup password and why it occurs.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  7. Steps to Find EXIF Information About Photo and Media Files

    Learn about EXIF data and how to find details like format, bitrate, codec, profile, frame rate, dates and GPS data.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Learn About the Upgrading Message in the My Cloud OS 5 Web and Mobile App

    How to resolve the Upgrading message for My Cloud OS 5 in the Web and Mobile Apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  9. How to Update SanDisk Clip Sport Firmware to 1.43

    Update SanDisk Clip Sport firmware to enable latest features.*END Follow these steps to download and update the firmware SanDisk Clip Sport. Go to Settings --> System Settings --> Info . Note...

  10. Steps to Backup and Restore Files using the Memory Zone 4.0 App for Android

    Information and details on how to backup and restore data using the Memory Zone 4.0 app for Android.*END The Memory Zone app can backup files to an attached storage drive and restore data to the...