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  1. My Book and My Book Duo 6 TB and Higher Capacities Not Detected or Cannot be Accessed on Windows or macOS

    Fix My Book not spinning up by reconnecting power and USB directly after computer restart.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. Cannot Access External Drive After Returning from System Sleep on macOS

    Updated Fix external drive access issues after macOS sleep by turning off sleep mode for reliable use.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Steps to Back Up to a WD Network Attached Storage (NAS) with Windows File Backup or macOS Time Machine

    Learn how to use File History and Time Machine to back up to a WD network attached storage (NAS).*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. How to Fix the Windows Was Unable to Complete the Format Message on an Internal Drive

    Updated Use low-level format and update BIOS to fix drive errors and connection conflicts.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. My Cloud Home OneDrive Cloud Import Third-Party App End of Support

    OneDrive cloud import for My Cloud Home ended support May 2022 with no updates or technical help.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. My Cloud Home 9 Digit Activation Code Locations

    Learn where to find a 9 Digit Activation Code required by My Cloud Home setup.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  7. Compliance Documents for Western Digital Products (RoHS Certificate of Compliance and REACH)

    Western Digital product compliance with RoHS REACH and global environmental standards.*END We're Committed to Protecting and Preserving Our Planet. Western Digital is striving to eliminate the use of...

  8. Attach a Supported WD Drive Message in WD Security & WD Drive Utilities

    Updated WD Software Shows Error When Drive Is Locked or Not Supported.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  9. Product Compatibility Matrix for SanDisk Memory Zone for iOS and Memory Zone Explorer for Android

    Information about what products work with SanDisk Memory Zone for iOS and Memory Zone Explore for Android mobile apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  10. Do More Apps for My Cloud Home Frequently Asked Questions

    My Cloud Home Do More apps FAQ covers discontinued apps supported services and file backup changes.*END What is changed in early 2022? Some of the My Cloud Home Do More apps will be updated and some...