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  1. Steps to Collect Windows System Information

    Collect and save Windows system info for support or troubleshooting.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  2. G-RAID SHUTTLE Hard Drive Compatibility Matrix

    G-RAID SHUTTLE hard drive compatibility guide for 4 and 8 bay models.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  3. An External Drive Spins Down, Goes to Sleep, Standby Mode, After Several Minutes of No Activity

    External drive goes to sleep after 10 minutes of no activity.*END External portable and desktop hard drives will spin down after 10 minutes of no inactivity. This is called, sleep, standby or power...

  4. Where to Connect an External Temperature Sensor on an Internal Drive

    Connect an external temperature sensor to make sure the drive does not overheat.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. How to Resolve MP3 player "Not Enough Space for Music DB" Error

    Fix "Not Enough Space for Music DB" error by deleting files or formatting the MP3 player.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5; -moz-border-radius:4px;...

  6. Steps to Install and Use PrivateAccess on macOS

    Steps Install and Use PrivateAccess on macOS Learn how to install and protect your data with SanDisk PrivateAccess on macOS computers.*END Download and Install Connect the SanDisk USB flash to the...

  7. Learn About My Cloud OS 5 Web and Mobile App Audio and Video PlaybackSupport

    Updated Learn about My Cloud OS 5 web and mobile app audio video playback support with browser compatibility.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  8. Learn About the Mobile App Notification Badges for My Cloud Home

    Understand My Cloud Home mobile app notification badges and what the red circle numbers mean.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. How to Disable Power Management Settings in Windows

    Disable power management in Windows to stop external drives from disconnecting or sleeping.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. Imagemate PRO Reader Quick Start Guide

    Learn how to use the SanDisk Imagemate PRO Reader with the steps in this Quick Start Guide*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...