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  1. My Passport Wireless Mobile App for iOS Invalid Operation Message

    How to address the 'Invalid Operation' message in the My Cloud OS 3 iOS Mobile App."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  2. SanDisk SecureAccess: Migrate from v2.0 to v3.0 on macOS

    SecureAccess 3.0 is a fully redesigned password protection and data encryption application which uses a new encryption engine. There is no direct upgrade installation available. You will need to...

  3. Wireless Flash Drive: USB Power Adapter Compatibility

    The Wireless Flash Drive can be used with USB power adapters that support 500mA (USB 2.0 and later), including the iPhone/iPad Mini charger (1 amp) or the iPad charger (2.1 amp). The Wireless Flash...

  4. Enable or Disable ArmorLock Always Unlocked Feature

    Learn about the Always Unlocked feature for ArmorLock that removes the requirement for unlocking.*END Always Unlocked allows the Manager to set the drive to an unsecure mode. There will be access to...

  5. Invalid Remote Backup Password Message on My Cloud OS 5

    Learn about the invalid remote backup password and why it occurs.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  6. Supported Backup Types and Information for Acronis True Image for Western Digital

    Learn about backup types and information supported by Acronis True Image for Western Digital.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Steps to Do a Quick and Full Restore on a My Book Live and My Book Live Duo

    Follow these steps to perform a Quick or Full Restore of a My Book Live or My Book Live Duo.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  8. Steps to Collect and Turn On Extended Logging on My Cloud

    How to collect and turn on extended logging on My Cloud to provide futher details to Technical Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  9. My Cloud and My Cloud Home Share Access Failure with Multiple Connections To a Server or Shared Resource Not Allowed Message

    Steps to resolve the you might not have permission to use this network resource due to mutiple network logins on a Windows computer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  10. PRO-DOCK 4: Online User Guide and Solutions

    This article explains PRO-DOCK 4: Online User Guide & Solutions.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...