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  1. Unsupported audio format error appears when media uses a codec not supported by the My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...
  2. Fix My Cloud Sleep Issues by Turning Off Cloud Access, Apps, and Network Services.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...
  3. Updated Find subnet mask gateway IP and DNS address on Windows and macOS for network setup.*END Local network information is needed to setup up certain features on a My Cloud. Subnet Mask IP Address DNS...
  4. Updated WD internal drives work with third-party USB, NAS enclosures, and video recorders without jumper changes.*END   Western Digital brand of Internal Hard (HDD) should work with...
  5. Learn how to use Apple Photos with My Cloud Home using network import and local access setup steps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...
  6. Updated Learn why disk not ejected properly message appears when external USB drive still attached to macOS computer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...
  7. My Book Live Duo does not unlock password protected USB drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...
  8. Fix My Cloud OS 5 cannot see shares in web mobile app with user access and group troubleshooting.*END DEFINE_ON .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5;...
  9. Change My Cloud Home device name using Web App or Mobile App on Android and iOS.*END My Cloud Home can be renamed using either the Web or Mobile App. Web App Sign in to the Web App . Click the 3-line...
  10. G-RAID SHUTTLE fan runs nonstop while plugged in, even when drive is cool or computer is asleep.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5;...