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  1. Migrate From My Cloud OS 3 to OS 5

    Learn about the migration to My Cloud OS 5 and its feature updates.*END The My Cloud OS 5 update features:   Need more help? Latest security updates. New Mobile and Web App. New Cloud Access...

  2. Steps to Install and Use PrivateAccess on Windows

    Steps to Install and Use PrivateAccess on Windows Learn how to install and protectyour data with SanDisk PrivateAccess on Windows computers.*END Download and Install Connect the SanDisk USB flash to...

  3. Learn How to Change Drive Icons on macOS for External Drives

    Learn how change drive icons on macOS for external drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  4. External USB Drive Full Capacity Not Accessed or Not Seen by Smart TV, Router or DVR

    Learn why a Smart TV or DVR cannot see or access the full capacity of an attached USB drive or why it is not detected at all.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  5. SanDisk Security Password Protected Drive Auto Unlock Not Working

    Information about the auto unlock feature or SanDisk Security software on password protected drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  6. Can't Connect or Device Offline After Inserting a Replacement Hard Drive For My Cloud Home Duo

    Solutions for device becoming offline after replacing the harddrive.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  7. How to Fix PrivateAccess Password Not Correct Message

    Resolve 'Password Not Correct' message or forgotten password on a USB flash drive protected with PrivateAccess.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Fix WD Software Will Not Install, Update, Start, or Uninstall on Windows

    How to use the Windows Fix It Tool or System File Checker to repair WD Software.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  9. Dashboard Connection Denied or Refused on My Cloud OS 5 with HTTP ERROR 403

    Learn Why Http Error 403 happens and How to resolve it.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  10. Do More Apps for My Cloud Home Frequently Asked Questions

    Review frequently asked questions regarding Do More apps for My Cloud Home storage device. What apps are still used for My Cloud Home?*END What is changed in early 2022? Some of the My Cloud Home Do...