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  1. Learn About the Unsupported Audio Format Message on a My Cloud Home

    Unsupported audio format error appears when media uses a codec not supported by the My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. Steps to Resolve a My Cloud Not Entering Sleep or Standby Mode

    Fix My Cloud Sleep Issues by Turning Off Cloud Access, Apps, and Network Services.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  3. Steps to Get the Subnet Mask, Gateway. IP Address, and DNS Address on Windows and macOS

    Updated Find subnet mask gateway IP and DNS address on Windows and macOS for network setup.*END Local network information is needed to setup up certain features on a My Cloud. Subnet Mask IP Address DNS...

  4. Internal Drive and External Third-Party USB, NAS Enclosure and Personal Video Recorder Support

    Updated WD internal drives work with third-party USB, NAS enclosures, and video recorders without jumper changes.*END   Western Digital brand of Internal Hard (HDD) should work with...

  5. Steps to Use Apple Photos with a My Cloud Home

    Learn how to use Apple Photos with My Cloud Home using network import and local access setup steps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  6. Steps to Resolve Disk Not Ejected Properly Message on macOS

    Updated Learn why disk not ejected properly message appears when external USB drive still attached to macOS computer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  7. Password Protected USB Drive Not Detected on My Book Live Duo

    My Book Live Duo does not unlock password protected USB drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  8. Cannot See Shares in Web or Mobile App on My Cloud OS 5

    Fix My Cloud OS 5 cannot see shares in web mobile app with user access and group troubleshooting.*END DEFINE_ON .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5;...

  9. Steps to Rename My Cloud Home

    Change My Cloud Home device name using Web App or Mobile App on Android and iOS.*END My Cloud Home can be renamed using either the Web or Mobile App. Web App Sign in to the Web App . Click the 3-line...

  10. Fan Continues to Spin on the G-RAID SHUTTLE

    G-RAID SHUTTLE fan runs nonstop while plugged in, even when drive is cool or computer is asleep.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5;...