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  1. Find Files Added To Public Share For Web and Mobile For My Cloud Home

    Public and TimeMachineBackup shares not shown in My Cloud Home web or mobile apps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  2. Common Causes of Slow External Drive Performance and Data Transfer Rates

    Troubleshooting tips for poor performance on external hard drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  3. Steps to Turn Off and On Content Transcoding on My Cloud OS 5 PR2100 and PR4100

    Learn to turn content transcoding off and on for better video playback on My Cloud OS 5 PR2100 and PR4100.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  4. Differences between System Only, Quick, and Full Restore for My Cloud OS 3

    System Only Restore resets My Cloud settings without affecting data or shares.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  5. Steps to Fix 'No Internet Connection' Message on My Passport Wireless Pro

    Mobile may show no internet if connected to VPN or carrier instead of Wi-Fi.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  6. G-RAID Driver Release Notes

    Learn about the changes using these release notes for the G-RAID Driver.*END macOS G-RAID DEXT Driver 21.1.0 (7/9/2023) M3 macOS Compatibility. Security Enhancements. PromiseSTEX 6.2.16 (5/26/2021)...

  7. How to Collect Software Logs in Windows and macOS

    Collect and compress WD software logs on Windows or macOS for support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  8. SanDisk Safe Buying Guide

    Information to help determine if your SanDisk Product is authentic and not fake or fraudulent.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Steps to Resolve My Cloud OS 5 Not Seen in Windows 10 & 11 Network

    Fix My Cloud OS 5 not showing in Windows 10 or 11 network by enabling discovery and adjusting SMB.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. Learn About Network Router and ISP Connection Performance Testing

    Information about network router ISP connection performance testing and how to understand test output results.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...