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  1. Steps to Check the Firmware Version of a Drive Using a Windows or macOS Computer

    How to verify the firmware version if a drive is not operating as expected.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  2. Download and Install SecureAccess for SanDisk Products

    Download and Install SecureAccess for SanDisk Products   SecureAccess encrypts and password protects files on SanDisk USB flash drives. Files in the private vault are encrypted. The vault is...

  3. My Cloud Home Mobile App Online User Guide and Solutions

    "How to use the My Cloud Home Mobile App with this online user guide and find solutions to common issues."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  4. Steps to Get the Subnet Mask, Gateway. IP Address, and DNS Address on Windows and macOS

    Obtain local network details that are needed to enable features on My Cloud.*END Local network information is needed to setup up certain features on a My Cloud. Subnet Mask IP Address DNS Address...

  5. My Cloud Home Existing Drive Device Offline Troubleshooting Guided Assist

    Steps to troubleshooting an existing My Cloud Home drive showing a Device Offline.*END

  6. My Passport Does Not Spin Up, Is Not Recognized, or Makes a Clicking Sound When Connected to a Computer

    How to troubleshoot a WD External Drive that doesn't spin, isn't recognized, or clicks when connected."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  7. TRIM Support for HDD on Windows and macOS

    Learn about TRIM and how it is supported on Hard Disk Drives (HDD) on Windows and macOS.*END Please click to view the Use of Third-Party Software or Websites disclaimer #dhtmltooltip{ font-family...

  8. How to Collect My Cloud System Logs

    Learn to use the My Cloud Dashboard to save and collect the devices System Logs.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  9. Web and Mobile App Requirements for My Cloud OS 5 and My Cloud Home

    Learn about Web and Mobile App requirements for My Cloud OS 5 and My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  10. WD Backup End of Support

    Learn about WD Backup End of Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position: absolute;...