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  1. Steps to Collect a Software Debug Sample Process on macOS

    Use Activity Monitor to sample a process and save it for support analysis.*END Get a debug Sample Process if a software or app is unresponsive (hangs, spins, or beachballs). Please click to view the...

  2. Drive Does Not Boot After Cloning with Acronis True Image for Western Digital

    Drive does not boot after cloning with Acronis True Image for Western Digital.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  3. Steps to Change Account Login For Cloud and Social Media Import on My Cloud Home

    Updated Sign in to My Cloud Home with two factor authentication for secure access.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  4. Link to a URL ibi: Fast Blinking LED and Device Offline

  5. Steps to Resolve Disk Not Ejected Properly Message on macOS

    Learn why disk not ejected properly message appears when external USB drive still attached to macOS computer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  6. My Passport Wireless Battery Does Not Charge

    Fix My Passport Wireless battery not charging while in use by turning off the device.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  7. How to Access the Private User Space and Public Shares on a My Cloud Home

    Updated Learn how to access My Cloud Home Public and Private shares on Windows and macOS with SMB or CIFS.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  8. Steps to Configure My Cloud OS 5 MySQL Server Network Database

    My Cloud OS 5 MySQL server network database with MariaDB setup and remote access settings.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Steps to Resolve macOS Disk Utility Error "MediaKit Not Enough Space on Device for Requested Operation"

    Fix for MediaKit not enough space error when formatting external drive on Mac.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  10. SanDisk Professional External Drive Hardware Encryption Compatibility Matrix

    Check SanDisk Professional Drive Compatibility for Encryption, Password Use, and Chassis Access.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...