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  1. Steps to Scan Disk, File System Check and Repair on a My Cloud

    Learn how to use My Cloud Scan Disk feature to check and repair file system errors for better device performance.*END The Scan Disk tool checks and fixes file system issues. Important: Turn Off Cloud...

  2. SanDisk SSD Dashboard End of Support

    Learn about SanDisk SSD Dashboard End of Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position...

  3. Steps to Resolve Cloud Access Failure Due to Different MAC Address and Serial Numbers on My Cloud OS 5

    Fix My Cloud OS 5 cloud access failure due to different MAC address and serial number mismatch issues.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  4. Steps to Back Up to a WD Network Attached Storage (NAS) with Windows File Backup or macOS Time Machine

    Learn how to use File History and Time Machine to back up to a WD network attached storage (NAS).*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. G-RAID SHUTTLE is Not Found in macOS Disk Utility or Windows Disk Management

    Updated Fix G-RAID SHUTTLE missing in macOS or Windows by checking cables, ports, drivers, and testing faulty drives.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  6. How to Resolve My Cloud OS 5 Device Offline Message

    Fix My Cloud OS 5 offline error by checking power, network, time, drive status, and rebooting device.*END How to Resolve My Cloud OS 5 Device Offline Message #dhtmltooltip{ font-family: "Lucida...

  7. Steps to Resolve Share Access Failure Message No Permissions To Use Network Resource on Windows On My Cloud and My Cloud Home

    Fix My Cloud share access failure no permissions network resource error on Windows with credential manager guide.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Steps to Turn On and Off HTTPS Redirects on My Cloud OS 5

    Turn on and off HTTPS redirects on My Cloud OS 5 dashboard with secure connection settings configuration guide.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  9. Fan Does Not Turn On or 0 RPM Dashboard Speed on a My Cloud

    My Cloud EX2 Ultra fan shows 0 RPM until drive temperature reaches 56°C.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  10. Steps to Resolve Network is Down or Intermittent Alert Message on a My Cloud

    Fix My Cloud network link down or intermittent issues with simple steps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...