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  1. Resolve a Slow My Cloud Dashboard Performance but Access to Shares on Windows, macOS, Web and Mobile App are OK

    Fix My Cloud dashboard access issues caused by high CPU and memory usage.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  2. Download and Install 3rd Party Apps Manually on My Cloud OS 3 Firmware 2.21.126 or Lower

    Steps to download app binary files and manually install third-party apps on My Cloud dashboards..*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. My Cloud OS 3 Firmware 2.30.165 or Higher Apps Information, Configuration, and Solutions User Guide

    My Cloud OS 3 firmware 2.30.165 or higher apps guide for setup, info, configuration, and troubleshooting.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  4. How To Collect Mobile App Logs on iOS & Android For My Cloud Home

    Collect and send My Cloud Home app logs from iOS or Android to technical support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. Manually Remove Older WD External Drive SES Drivers Incompatible With Memory Integrity on Windows

    Remove old WD SES drivers to fix Memory Integrity issues on Windows with Device Manager steps.*END Uses SES Drivers Uninstall and remove all WD Software . Need more help? Microsoft Article...

  6. Folders Appear Empty, Files Won't Open or Read-Only After Connecting an External Drive to a Different Windows Computer

    Fix files showing read-only or access denied after using a drive on another Windows PC.*END Please click to view the Use of Third-Party Software or Websites disclaimer #dhtmltooltip{ font-family...

  7. My Cloud Home Local Network Share Access Error Message "Windows cannot access \\MYCLOUD-XXXXXX"

    Windows cannot access My Cloud Home if credentials or network settings are incorrect.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  8. Automatically Clone a Data Drive with Acronis True Image for Western Digital on Windows

    Instructions for setting up Acronis True Image to clone a WD drive.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  9. My Cloud OS 5 Quick, Full or System Diagnostic Test Failed or Does Not Complete

    My Cloud drive self test failed with solutions for CPU memory and file system errors.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  10. Resolve WD Discovery Installation Failed Message When Installed From an External Drive

    Fix WD Discovery installation failed error when installing from external drive by downloading latest software version.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...