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  1. My Passport Wireless Not Detected When Connected with USB Cable

    Devices may not detect My Passport Wireless unless reformatted from exFAT.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  2. Learn Why SD Import Duplicates in the Same Folder on My Passport Wireless Pro

    Duplicate file names occur when SD cards are reformatted without clearing unique IDs.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  3. Deleted Files Still Seen in My Cloud OS 5 and My Cloud Home Mobile and Web App

    Updated Deleted files may still appear in My Cloud apps until background removal finishes.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  4. Compliance Documents for Western Digital Products (RoHS Certificate of Compliance and REACH)

    Western Digital product compliance with RoHS REACH and global environmental standards.*END We're Committed to Protecting and Preserving Our Planet. Western Digital is striving to eliminate the use of...

  5. Instructions to Prevent an External Drive from Going Into Sleep or Standby Mode

    Stop external drives from sleeping to avoid backup errors, media pauses, and file transfer issues.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. Steps to Resolve Cloud Access Failure Due to Different MAC Address and Serial Numbers on My Cloud OS 5

    Fix My Cloud OS 5 cloud access failure due to different MAC address and serial number mismatch issues.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  7. Resolve the My Cloud Home Not Enough Space for Firmware Update Message

    Fix My Cloud Home firmware update issue by deleting files or moving data to free up 5GB of space.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  8. Mirror It transition to ElephantDrive for My Cloud Home

    Access My Cloud Home backup files in ElephantDrive using folder path navigation and file management tools.*END The backup service Mirror It, powered by ElephantDrive , has moved to the fully branded...

  9. Download and Install My Cloud OS 3 3rd Party Apps Manually on Firmware 2.30.165 or Higher

    Download and install third-party app bin files manually for My Cloud OS 3 devices.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  10. 1% Disk Space Not Available for Use on My Cloud OS 5

    My Cloud OS 5 reserves 1% disk space for system use and updates which cannot be used for storage.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...