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  1. How to Resolve a My Cloud Home Offline and LED Solid White After 60 Second Reset or System Erase

    My Cloud Home shows solid white LED but is offline after system erase or pin reset.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5; -moz-border-radius:4px;...

  2. Mirror It transition to ElephantDrive for My Cloud Home

    Access My Cloud Home backup files in ElephantDrive using folder path navigation and file management tools.*END The backup service Mirror It, powered by ElephantDrive , has moved to the fully branded...

  3. Learn How to Share Files and Folders in Web and Mobile App on My Cloud OS 5

    Learn how to share files and folders in My Cloud OS 5 web and mobile apps with guest collaboration features.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  4. Download and Install My Cloud OS 3 3rd Party Apps Manually on Firmware 2.30.165 or Higher

    Download and install third-party app bin files manually for My Cloud OS 3 devices.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  5. Generating Previews Message on My Cloud OS 5

    Generating Previews shows when new files are added and indexing, thumbnails, or transcoding are in progress.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  6. My Cloud OS 3 Third-Party App Matrix

    Learn about third-party compatible apps for My Cloud OS 3.*END Important: My Cloud OS 3 End of Support Notice! My Cloud OS 3 has reached its end of support life cycle on April 15, 2022. Need more...

  7. Steps to Access the Dashboard on My Passport Wireless

    Access My Passport Wireless Pro dashboard using Wi-Fi connection and web browser.*END Access the Dashboard Turn on My Passport Wireless. Note: The drive is ready to use when the Wi-Fi LED turns solid...

  8. Learn the Reason of Space Available Differences in My Cloud OS 5 Dashboard, Web, and Mobile Apps

    Learn why My Cloud OS 5 dashboard web and mobile apps show different available storage space amounts.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  9. WD Boost End of Support

    WD Boost software for Black SSHD no longer supported or available for download.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  10. Steps to Clear and Remove Alerts on My Cloud

    Clear and Remove Alerts Easily on My Cloud Using the Dashboard Bell Icon.*END Three types of alerts appear on the upper-right area of the dashboard. Need more help? Follow the steps to clear Alerts...