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  1. Steps To Save Content On Mobile Phone for My Cloud OS 5 and My Cloud Home

    Learn how to save photos and videos from My Cloud OS 5 and My Cloud Home to Android or iOS.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. My Cloud PR100 or PR4100 Not Accessible After Connecting a USB Attached SCSI (UAS) Device

    It cannot be accessed after attached a USB SCCI drive. The steps in this article exlains what do to.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  3. How to Fix My Passport Wireless Pro 'Not Enough Space for Upgrade (370002)' Error

    "Fix the 'Not enough space on device' error when upgrading My Passport Wireless Pro to version 1.01.08 or higher.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  4. Learn Why External SSD Drive Not Detected on My Cloud

    Learn about the SSD drives not detected on My Cloud and how to resolve it.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  5. My Book or other External Drive Not Detected by Network Attached Storage (NAS), Router, DVR, Media Player or My Cloud

    Infromation about a My Book or other external drive is not seen by a NAS, Router or DVR.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. No Photos Found in Mobile App's Photos Tab on My Passport Wireless

    The Photos tab in the My Cloud app shows only content with generated thumbnails; if none are generated, no photos will appear in the Photos Only tab.*END #dhtmltooltip{ font-family: "Lucida Grande"...

  7. My Passport Wireless Pro Cannot Connect to Wireless Access Point with Special Characters

    Learn why My Passport Wireless has an issue of connecting to access point with special character and fix it by renaming SSID.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  8. Link to a URL SanDisk Phone Drive, iXpand USB 3.0, Go, Mini, Flip and Luxe User Manual

  9. Internal Drive Not Recognized With SecureConnect SATA Cable

    Learn when to use a SecureConnect SATA cable with or without a cover.*END The SATA hard drive is not seen by the system after installed with a SecureConnect SATA cable. This happens because the cable...

  10. Steps to Collect My Cloud OS 5 Remote Backup App Logs

    Updated Instructions to collect My Cloud OS 5 Remote Backup logs to troubleshoot and resolve issues.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...