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  1. Ixpand Wireless Charger Sync Operating System and Device Compatibility

    Learn about compatibile operating systems, WiFi versions, iOS and Android devices for Ixpand Wireless Charger Sync.*END Operating System SanDisk Ixpand Charger Sync works with iOS, Android, macOS and...

  2. Wireless Flash Drive: WiFi Availability and Battery Charging

    When the Wireless Flash Drive is connected to a computer the Wi-Fi radio will not be active and access to the device via Wi-Fi will be disabled.  The Wireless Flash Drive can...

  3. Wireless Flash Drive: MAC Address Location

    For iPhone/ iPad/ iPod touch Product information including MAC Address is found in the Settings > About > Drives ' drivename ' menu. For Android TM devices Product information including MAC...

  4. Videos Do Not Play In Internet Explorer Or Microsoft Edge For My Cloud OS 5 and My Cloud Home

    Some videos will not play in Internet Explorer or Edge on My Cloud OS 5 or My Cloud Home*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. Wireless Flash Drive: Mobile App Not Responding

    Follow these steps to clear any temporary condition that may cause the app to freeze. iPhone, iPad or iPod touch: 1. Double tap the Home button and in the task bar. 2. Touch the Wireless Flash Drive...

  6. Wireless Media Drive: WiFi Connection Drops on Android

    Mobile devices running Android 4.3 or higher may have issues maintaining connection to some WiFi networks. As a work around we can disable auto network switching. Disabling this option will...

  7. Link to a URL How to Verify and Check SanDisk Product Authenticity

  8. Wireless Media & Flash Drive: Connection Using iOS

    To connect to the SanDisk Connect device using an app, follow these steps: 1. Make sure your SanDisk Connect drive is turned on. 2. From your mobile device, go to Settings > Wi-Fi . 3. Select...

  9. Learn Why a File or Folder Cannot Copied with a ' / ' Character to My Passport Wireless

    Files with slash in name will not copy to My Passport Wireless storage device.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  10. ImageMate Reader (SDDR-289) Firmware Update

    Download and install ImageMate Reader (SDDR-289) Firmware Update on Windows and macOS.*END Important: Western Digital does not provide support for products used with vendor end of life operating...