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  1. Computer Created Time Differences on My Passport Wireless Pro

    My Passport Wireless uses Modified Time instead of Created Time for files and folders.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  2. My Passport Wireless Cannot Be Discovered or Accessed from the Mobile App Using a Public Hotspot

    My Passport Wireless will not work with mobile app when connected to a public Wi-Fi network.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Steps to Resolve Decryption Failed (null) Message in My Cloud OS 5 and My Cloud Home iOS Mobile App

    Fix My Cloud OS 5 Home iOS mobile app decryption failed null message with iOS update solutions.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Wi-Fi Devices Lose Connection When the Drive is Plugged to My Passport Wireless Using USB Cable to a Computer

    My Passport Wireless loses Wi-Fi when plugged in unless Drive Lock is enabled.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  5. How to Fix WebDAV Over SSL Connection on My Cloud OS 3 With Windows 10 or 11

    WebDAV fails to connect on Windows 10 and 11 due to unsupported older SSL or TLS versions.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. External Drive Not Detected by Windows

    Updated Fix an External Drive that is Not Detected by Windows by Checking the drive format and other possible issues.*END External Drive Not Detected by Windows #dhtmltooltip{ font-family: "Lucida Grande"...

  7. Learn Why Hidden and System files are Not Transferred from an SD Card to My Passport Wireless

    My Passport Wireless does not transfer hidden or system files from SD cards.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  8. Android Google Play Store Device Isn't Compatible With This Version Message on a My Cloud OS 5 and My Cloud Home

    Google Play Store device not compatible error fixed by resetting app cache.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  9. RAID Levels Supported with Western Digital Products

    Compare RAID levels by speed, storage use, and data safety for better storage planning.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. Steps to Turn on External Drive Encryption for Windows using BitLocker

    Turn on BitLocker to encrypt an external drive in Windows and protect files with a password.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...