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  1. 'Unknown error. Please try again' Message Shows During Setup on My Cloud Home

    Learn about the LED states and what they mean during boot up of a My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  2. There is No Power or Drive LED on a 3.5" External Desktop Drive

    Information about the missing Power and Drive LED on a WD My Book external drive.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  3. Steps to Resolve Dropbox Third-Party App Stopped or Not Syncing on a My Cloud

    Learn why Dropbox app cannot sync or stopped syncing on My Cloud.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  4. Best Practices while using Plex Media Server on My Cloud OS 3 or My Passport Wireless

    Learn about best practice with Plex Media Server on My Cloud OS 3 or My Passport Wireless Pro.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  5. WD Network Attached Storage (NAS) Does Not Show as a Network Share on Windows

    Fix NAS storage not showing on the network by turning on SMB 1.0/CIFS File Sharing Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. Steps to Collect My Book Live and My Book Live Duo System Logs

    Follow these easy steps to collect the system logs on a My Book Live and Duo for system troubleshooting and analysis. #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  7. iOS 16 Auto Backups for My Cloud OS 5, WD Cloud OS 5, and My Cloud Home

    Learn about changes in iOS 16 and autobackups on mobile devices.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  8. Learn Why Files are Missing After Import from Dropbox For My Cloud Home

    Overview of why files files are missing after import from Dropbox to My Cloud Home.*END Please click to view the Use of Third-Party Software or Websites disclaimer .panel,.panelcollapsed {...

  9. Learn How to Allow Time Machine Access Through macOS 12 Firewall

    Learn how to white list and allow Time Machine backups in the macOS 12 default firewall.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. How To Turn On iOS Files App for My Cloud Home

    Browse and download file using the files app on iOS for My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...