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  1. My Book Live Duo Hard Drive Compatibility Matrix

    Updated Learn which hard drives are compatible with a My Book Live Duo.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  2. Steps to Resolve the You Need to Format the Disk in Drive Error Message

    Updated This article explains How to Resolve the You Need to Format the Disk in Drive Error Message.*END Steps to Resolve the You Need to Format the Disk in Drive Error Message .panel,.panelcollapsed {...

  3. WD Smartware for macOS End of Support

    Updated Learn about WD Smartware for macOS End of Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c; position...

  4. My Passport Wireless: Not Seen When Connected Directly to the Computer USB Port

    Updated This answer explains My Passport Wireless, Pro, and SSSD is not seen from the computer when connected directly to the USB port.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  5. Steps to Encrypting a RAID Volume on My Cloud

    Updated How to encrypt and auto mount a RAID volume on a WD My Cloud multi-bay device.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  6. Reasons for Hard Drive Noise

    Updated Learn why a hard drive may make chirping, beeping or grinding noises and how to solve these issues.*END    

  7. Steps to Delete or Remove a Western Digital Account for My Cloud OS 5, WD Cloud OS 5, My Cloud Home, Sandisk Ixpand Wireless Charger Sync

    Updated This answer explains Steps to Delete or Remove a Western Digital Account for My Cloud OS 5, WD Cloud OS 5, My Cloud Home, Sandisk Ixpand Wireless Charger Sync.*END #dhtmltooltip{ font-family: "Lucida...

  8. Instructions to Migrate from SanDisk SecureAccess to PrivateAccess

    Updated Learn how to migrate from Sandisk SecureAccess to the new SanDisk PrivateAccess platform.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Warranty Replacement Steps for Europe, Middle East, and Africa

    Updated Contact support to register a drive and request a warranty replacement in Europe, Middle East & Africa (EMEA).*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  10. Steps to Update SanDisk iXpand USB Flash Drive Firmware

    Updated Follow these steps to update a SanDisk iXpand USB flash drive firmware.*END Download the updater for Windows. macOS is not supported. iXpand Firmware Updater Go to the Downloads folder. Right-click...