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  1. Steps to Resolve External Drive Could Not Mount Error 49153 on macOS

    Learn how to resolve macOS could not mount error 49153 on an external drive.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  2. How to Access the Private User Space and Public Shares on a My Cloud Home

    Learn the differences between the Private User Space and Public Share access on a My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. My Book and My Book Duo 6 TB and Higher Capacities Not Detected or Cannot be Accessed on Windows or macOS

    Learn why 6 TB and higher capacities of the WD My Book and My Book Duo external USB drives are not detected on a Windows or macOS computer.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...

  4. How to Disable Power Management Settings in Windows

    Disable power management settings in Windows to prevent random drive disconnects, going to sleep or long spin up times.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  5. Setup and Placement for 3.5" External Desktop Drives and My Cloud Products

    Learn the best ways to setup an external drive to avoid damaging it due to bad airflow, moisture, or moving the device.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  6. External USB Drive Will Not Mount, Not Seen or Detected by a My Cloud

    Steps to troubleshoot and resolve an external USB drive not detected or mounted on a WD My Cloud.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Wireless Flash Drive: LED Behavior

    Below is a list of LED behaviors: Mode LEDs Activities Wi-Fi On Blue Flashes Turn Wi-Fi On and Off Blue and Amber Flashes 3 times Wi-Fi data transfer in progress Blue Flashes rapidly USB data...

  8. Resolve USB Drive and Memory Card 4GB File To Large Error Message

    Learn how to Resolve USB Drive & Memory Card 4GB File To Large Error Message*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  9. How to Perform a System Only, Quick and Full Restore on My Cloud OS 3

    Learn about the different types of restore options for all models of My Cloud OS 3.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  10. Steps to Install and Use PrivateAccess on Windows

    Steps to Install and Use PrivateAccess on Windows Learn how to install and protectyour data with SanDisk PrivateAccess on Windows computers.*END Download and Install Connect the SanDisk USB flash to...