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  1. Instructions to create Privateaccess debug logs and send them to technical support for analysis.*END Steps to Collect PrivateAccess Debug Logs #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...
  2. Fix My Cloud RAID volume not detected when moving drives to another enclosure.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...
  3. Check drive temperature to protect performance and prevent damage or data loss.*END   #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...
  4. Learn how to transfer music to an MP3 Player on a Windows computer.*END Connect the player to Windows. Open File Explorer. Go to the folder that has all the music. Open the player. Double-click the...
  5. Find all solution and knowdlege base articles for My Cloud features.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...
  6. Learn how to collect log files and provide to support on the iXpand Wireless Charger Mobile App.*END The iXpand Wireless Charger Mobile App can get log files that can be sent to support. Get Logs...
  7. Information and details about USB Backups with a My Cloud Home and how to use them.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...
  8. Learn why a Cloud User Account cannot be removed on My Cloud OS 5 and how email mismatches cause errors.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...