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  1. My Passport Wireless Pro Firmware Upgrade Not Successful (370006)

    My Passport Wireless Pro firmware update may fail if manual install is used too soon after startup.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  2. Learn Why a My Cloud OS 5 and My Cloud Home is Not Discovered on the Network in Windows or macOS

    Make My Cloud show on the network by changing a few simple settings in the router.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  3. How to Fix Wi-Fi Protected Setup Pairing Connection Failures on My Passport Wireless Pro

    Fix WPS pairing problems on My Passport Wireless Pro by using Wi-Fi settings in the dashboard.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  4. Camera Info and Location Missing from Picture Details in My Cloud Home Mobile App

    Geo-location and camera info are supported only for content added to My Cloud Home using mobile app's 'add photo' or 'auto backup' feature.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida...

  5. Learn Why the Apps Page is Blank on My Cloud OS 3

    Third party apps screen may show blank page if all available apps are already installed.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. My Passport Wireless Pro Wi-Fi broadcasting name (SSID) Has Disappeared

    Fix My Passport Wireless Wi-Fi SSID disappearing by re-initializing and adjusting inactivity settings. *END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  7. Learn Why My Cloud Files Can be Seen and Accessed on the Local Network

    Reason My Cloud files are visible on local network with Twonky DLNA enabled.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  8. My Passport Wireless: Mobile App Split Screen Viewing

    Split screen view may not show documents in Mobile app.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  9. Learn Why NAS Mode Cannot Charge USB Devices Requiring 1 AMP or More on My Passport Wireless

    My Passport Wireless Pro USB charges slowly in NAS mode and may not power high demand devices.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. My Cloud Space Usage in Dashbard shows Higher than Windows File Explorer

    "My Cloud shows more space used than Windows due to hidden folders not shown in Explorer."*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...