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  1. Internal Drive Not Recognized With SecureConnect SATA Cable

    Learn when to use a SecureConnect SATA cable with or without a cover.*END The SATA hard drive is not seen by the system after installed with a SecureConnect SATA cable. This happens because the cable...

  2. Learn About My Cloud OS 5 and My Cloud Home HEIC and HEIF File Format Cannot be Viewed on Some Android Devices

    Why HEIC/HEIF files don’t show on some Android devices & how to view them on My Cloud OS 5 and My Cloud Home..*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  3. Lightning SAS SSD: Verifying Both SAS Port Access

    SAS HBA : By default, a single Lightning SAS SSD will be presented as two logical drives in the controllers BIOS and in the OS. (Wide port disabled) SAS RAID controller card : By default, a...

  4. Recommendations to Extend The Battery Life on My Passport Wireless

    Updated Tips to extend My Passport Wireless battery life with proper care, charging, and temperature control.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  5. Steps to Resolve USB Copy Error for My Cloud Home

    My Cloud Home copy error solved by checking drive and cable.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color: #4d4c4c;...

  6. My Cloud OS 3 (Single Bay) Not Recognized when Connected to AT&T Uverse, Pace, Arris, Ubee or Sonic Gateway Routers

    Fix My Cloud OS 3 not recognized by AT&T Uverse and other routers by using a network switch.*END Some models of AT&T Uverse , Pace , Arris , Ubee , and Sonic Gateway routers fail to give a local...

  7. Cannot Reconnect to Shares on macOS for My Cloud and My Cloud Home

    Updated Fix My Cloud Home macOS share reconnection issues with Finder relaunch and terminal troubleshooting steps.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. My Cloud OS 3: Firmware 2.21.126 or Lower Apps User Guide for Information, Configuration, and Solutions

    My Cloud firmware 2.21.126 Apps User Guide for Information, Configuration, and Solutions.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  9. Steps To Resolve Permissions Error When Transferring Files to My Cloud Home from Windows

    Solve My Cloud Home file transfer issues by disabling security apps and renewing IP address.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  10. File Type reg Add AHCI Link Power Managment