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  1. Imagemate, MobileMate and Extreme Memory Card Reader Compatibility Matrix

    Information about which card types work for which memory card reader.*END Memory cards that can be used without an adapter.   ImageMate (SDDR-189) ImageMate (SDDR-99) ImageMate (SDDR-199)...

  2. Cannot Access External Drive After Returning from System Sleep on macOS

    Fix external drive access issues after macOS sleep by turning off sleep mode for reliable use.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Remove and Reinstall External Drive USB Controller on Windows Guided Assist

    How to remove and reinstall USB controllers for external drives on Windows.*END

  4. Steps to Setup Private Vault in SecureAccess on macOS

    Steps on how to setup SecureAccess Private Vault on macOS for file privacy.*END Download SecureAccess 3.0. Save directly to the flash drive. SecureAccess 3.0 for macOS Double-click on...

  5. Learn About My Passport External Drive Size Differences

    My Passport drives differ only in phsyical size but have same speed and encryption options.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  6. WD Network Attached Storage (NAS) Does Not Show as a Network Share on Windows

    Updated Fix NAS storage not showing on the network by turning on SMB 1.0/CIFS File Sharing Support.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  7. Cannot Connect to a My Cloud when Behind Two Network Routers (Double NAT)

    My Cloud may fail behind two routers due to double NAT and switch to Proxy Relay instead of Port Forward.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  8. Free Third-Party Software to Format SDHC/SDXC Cards to Full Capacity

    Steps to restore the full capacity of SDHC/SDXC Cards.*END Free Third-Party Software to Format SDHC/SDXC Cards to Full Capacity #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode"...

  9. Learn About Network Router and ISP Connection Performance Testing

    Updated Information about network router ISP connection performance testing and how to understand test output results.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif;...

  10. Learn About User Quota Not Available for Active Directory Users on a My Cloud

    Updated User Quota is only available for local accounts on My Cloud devices.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...