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  1. SanDisk SecureAccess: USB Dual Drive Compatibility

    SanDisk SecureAccess Software cannot be used with the SanDisk Ultra Dual USB Drive USB 2.0 model  SKU: SDDD SanDisk Ultra Dual USB Drive USB 3.0 model SKU SDDD2 is compatible with...

  2. Cruzer 2.0 (SDCZ36) USB Flash Drive Seen as Hard Disk Drive (Fixed Disk) in Windows Explorer and Not Bootable

    This article explains why a SanDisk Cruzer 2.0 (SDCZ36) USB Flash Drive appear in Windows has a Fixed Hard Disk Drive instead of a removable drive.*END Cruzer 2.0 (SDCZ36) USB Flash Drive Seen as...

  3. SanDisk SecureAccess: Collect Debug Logs

    If you have encountered an issue while using SanDisk SecureAccess, then please perform the following steps to launch SecureAccess in debug mode. Launching SecureAccess in debug mode will allow you to...

  4. Steps to Resolve Time Machine Backup Disk Not Available, Finder Connection Error on My Cloud OS 5 or My Cloud Home

    Learn how to reconfigrue the Time Machine Backup when disk not available or Finder connection error on My Cloud OS 5 or My Cloud Home.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans...

  5. Memory Card Video Storage Capacity in Minutes

    Learn about how many video storage minutes a SanDisk memory card can hold.*END Memory Card Video Storage Capacity in Minutes The number of video storage minutes for SanDisk memory cards. Video...

  6. ImageMate Reader (SDDR-289) Firmware Updater for macOS

    Details and instructions to download and update the firmware on SanDisk ImageMate (SDDR-289) memory card reader.*END Important: It is ONLY compatible with macOS OS 10.7, 10.8 and 10.9 . Western...

  7. Instructions to Reset a SanDisk MP3 Player

    Instructions to resolve issues with a SanDisk MP3 Player.*END Reset a SanDisk MP3 player if it is freezing or not turning on. This will clear any temporary condition that may cause the player to...

  8. Imagemate, MobileMate and Extreme Memory Card Reader Compatibility Matrix

    Information about which card types work for which memory card reader.*END Memory cards that can be used without an adapter.   ImageMate (SDDR-189) ImageMate (SDDR-99) ImageMate (SDDR-199)...

  9. Learn About MP3 Player MTP and MSC Connection Modes

    Information and details about the MTP and MSC Connection modes of MP3 Players.*END MP3 Players use one of two USB modes when connected to a computer. Media Transfer Protocol (MTP) Created by...

  10. iXpand Drive Mobile App Auto Backup, Copy, and Upload Fail

    Fix iXpand Drive Mobile App auto backup, copy, and upload failures by turning on access to photos in iOS.*END iOS will ask for permission to allow or deny access to photos and videos when iXpand...