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  1. SanDisk SecureAccess: Migrate from v1.0 to v3.0 on Windows

    SecureAccess 3.0 is a fully redesigned password protection and data encryption application which uses a new encryption engine. Due to this we will need to install SecureAccess 3.0 and move the data...

  2. Policy for Replacing Circuit Board or Parts for an Internal Drive

    WD does not sell circuit boards and does not provide help to remove parts from the drive.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt;...

  3. Learn about RAW Image Thumbnail Support on My Passport Wireless Pro

    My Passport Wireless Pro supports some Camera RAW image thumbnails.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt; color...

  4. Steps to Backup and Restore Files using the Memory Zone 4.0 App for Android

    Information and details on how to backup and restore data using the Memory Zone 4.0 app for Android.*END The Memory Zone app can backup files to an attached storage drive and restore data to the...

  5. Sansa Player Firmware Updater End of Support

    Learn about Sansa Player Firmware Updater End of Support.*END Support for the Sansa Firmware Updater has ended   As of April 2017, support for the Sansa Firmware Updater has...

  6. Photos and Images Not Shown in the Photos Tab in My Cloud OS 5 and My Cloud Home Apps

    Updated  Fix My Cloud OS 5 and My Cloud Home photos not showing in Photos tab with file type and resolution solutions.*END .panel,.panelcollapsed { background:#eee; width:99%; border:1px solid #b6b5b5;...

  7. Learn About Mobile App Notifications for My Cloud Home

    Mobile app notifications keep users informed about My Cloud Home device status.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height: 15pt;...

  8. CFast Card 2.0 Full Format and Refresher for Windows

    Learn how to perform a full format of a SanDisk CFast Card 2.0 using the Refresher.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size: 10pt; line-height...

  9. Steps to Resolve Drag and Drop Not Working on PrivateAccess for Windows

    Followe these steps to resolve the issue of Drage and Not not working on PrivateAccess for Windows.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...

  10. Cannot Delete Cloud or Local User Account on My Cloud OS 5

    Updated Learn why a Cloud User Account cannot be removed on My Cloud OS 5 and how email mismatches cause errors.*END #dhtmltooltip{ font-family: "Lucida Grande", "Lucida Sans Unicode", sans-serif; font-size...